You can also use the FedEx tracking number to contact FedEx Customer Service to make sure the number is correct.įedEx’s tracking services are similar to those offered by its competitors. FedEx provides a variety of helpful notifications and detailed information to help you track the status of your package. If the number is inaccurate or is faulty, you’ll need to check the delivery status again. These numbers are usually valid for 90 days. If you’re unsure of your tracking number, you can enter it in the field provided at the top of the FedEx tracking form.įedEx tracking numbers typically consist of 12 to 15 digits. If you’re shipping internationally, FedEx tracking is the same as tracking domestic shipments. This number is printed on the consignment note, parcel label, or near the shipping tariff. If you’re looking for the status of a package, you can use the tracking number provided by FedEx. If you have any questions or concerns, you can call the company toll-free.įor further details go to the FedEx website here. Regardless of the issue, the company promises to give accurate delivery times. If this is the case, it’s important to contact FedEx customer service as soon as possible. In some cases, FedEx will pick up your package, but don’t scan it. If your FedEx tracking information doesn’t update every 24 hours, you may have to contact customer service to have your package tracked. In some cases, customers have had mixed success with FedEx tracking customer service. In the worst-case scenario, they’ll even arrange for a driver to pick up your package. Contacting customer service will also give you an option of opening an investigation into lost items, or filing a claim for damages. They can help you ship your item, or direct you to other services. If you’re having trouble with your FedEx tracking information, you should contact customer service for help. You can call on this number for FedEx: 18 Contacting customer service If the issue is not a carrier’s fault, you should contact customer service and request a return. If the carrier has a busy schedule, they will return your package to the nearest delivery facility. In such an instance, you should try to contact customer service. However, if there is no problem, the package is returned to the nearest FedEx/UP delivery facility. The agent will manually check the status if there is a problem. Step 2 – Begin by printing the document for use if the recipient will not be available on the day of delivery.You can call the customer service line of FedEx to track the status of your package. It is also company policy that the driver have the right to deliver at their discretion for the purpose of their personal security as well as the security of FedEx property and client’s loaded property.įedEx door tag tracking number start with the letters “DT” followed by 12 numbers.įedEx direct signature release required: FedEx obtains a signature from someone at the delivery address.Ĭlick the “fedex sign for package online” option to sign on FedEx. Another option, if the person(s) prefer not to make the document available, would be to have someone near you (ie: a close neighbor or a neighboring business) may accept the package by signing for it on behalf of the recipient, however, the document must be submitted to FedEx indicating another address. Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. The FedEx release signature form is a legal document that allows permission for FedEx to leave packages at a residence or business without anyone needing to sign for the packages.
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